Privacy Policy

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Privacy and Personal Data Processing Policy Apart Hotel Lessor.

Apart Hotel Lessor values the trust of its guests and understands the importance of the confidentiality of personal information provided by guests. We do our best to make your online booking safe for you.

This Privacy Policy describes how Apart Hotel Lessor (the "hotel") collects and uses your personal information in general and when you use this website (the "site") directly.

The hotel guarantees that the personal data received from the guest are processed in accordance with and in order to comply with the Constitution of the Republic of Kazakhstan, the Law of RK dated 11.12.23, No. 44-VIII, other normative and legal acts, and to receive the hotel service; using all necessary organisational and technical measures to ensure the security of personal data within the competence of the hotel, to avoid any changes, loss, illegal use and unauthorised access.

The hotel is responsible for the proper confidential treatment of the guest's personal data transmitted when making a reservation using the Internet.

Please note that you can use our website without providing any information about your identity, i.e. you can browse our hotel offers anonymously. You can receive information on prices, a description of our hotel and its services and view our special offers. In order to successfully book an apartment for a specific date, you will be required to provide contact details that will allow our staff to send you a confirmation in return.

Information Gathering.
We take every precaution to ensure that the personal information we collect from you is not used without your knowledge and consent.

Your personal data may be used for the following purposes:

- Hotel apartment bookings;
- Arrangement of hotel accommodation upon direct arrival at the hotel;
- For answers to your questions and suggestions.

Booking enquiries and reservation system

We receive information from the guest (user) when filling in the booking form. The user must provide contact details (name, email address and contact telephone number) and provide dates for the room booking; arrival and departure times and "additional information" - to be completed as required.

This information is used to provide booking confirmation and billing. And also to contact the user in case of problems in the processing of information.

Secure booking

Please note that for the purpose of providing the hotel service, your data is used to uniquely identify your booking and its fulfilment on a single occasion. In addition to the confirmation of your booking, it is possible that you receive all changes to your bookings or your data.

At the time of check-in and check-out, you enter into an agreement for the use of your personal data for specific limited purposes by signing the guest questionnaire.

Transfer of data to third parties

The hotel does not retain, sell or pass on to third parties personal data of guests, except in cases when the provision of information is a special obligation in accordance with the law of the Republic of Kazakhstan. Respectful treatment of personal information is part of the hotel's corporate philosophy.

Cookies policy

Cookies are pieces of data stored on the user's computer that are linked to information about the user. The use of cookies is not linked to any personal information, unlike the information on this site. We use both persistent and session cookies. A persistent cookie is deleted as soon as you close your browser. Session cookies are a small text file that is stored on the user's hard drive. They can be deleted by following your browser's instructions.

Your right to be informed and to withdraw consent to the use of personal data

In accordance with the law of the Republic of Kazakhstan "On personal data and their protection" you are granted the right to receive information about your stored data and, if necessary, the right to correct, block or delete this data.

Description of the data transfer process
For payment (entering your card details) you will be redirected to the gateway of the payment system. Connection to the payment gateway and transfer of information is carried out in secure mode using SSL encryption protocol.
If your bank supports Verified By Visa or MasterCard SecureCode, you may also be required to enter a special password to make a payment.

This site supports 256-bit encryption. Confidentiality of the personal information provided is ensured by the payment system. The entered information will not be provided to third parties except for cases stipulated by the legislation of the Republic of Kazakhstan.

Payments by bank cards are made in strict compliance with the requirements of payment systems MIR, Visa Int. and MasterCard Europe Sprl