• How do I make a booking?

    You choose the apartment you like and click on the "Book" button. Then, following the instructions, fill in all the fields indicated there.
    We will then contact you to discuss the payment option for your booking.

    We accept bank cards (VISA, MC, EC), cash, as well as the possibility of transfer by bank details.
    In addition, you can receive via PayPal and Skrill.
    Transfer VISA to VISA
    For maximum convenience, you can prepay (or pay) via online payment. The link that will be sent to you from our bank.For maximum convenience, you can prepay (or pay) via online payment. The link that will be sent to you from our bank (Halyk Bank).
    In the nearest plans to connect the system of automatic payment by card, with the help of services: Google pay, Apple pay and Samsung pay.

  • I want to rent a flat for 1-2 days. Will the price be the same?

    No. All prices are for one adult and two children for three or more nights!
    For 1-2 night stays, an additional rate is included:
    • one night + 25% to the standard price
    • two nights +15% to the standard price
    • we do not provide extra beds or cots when checking into the apartment will be recalculated.

  • Do I need to bring my own towel and toiletries?

    We provide disposable slippers, bed linen and towels for our guests, but you should bring your own toothpaste, shampoo and toothbrush.

  • What is the maximum number of guests your flats can accommodate?

    As a rule, all flats can accommodate 1 adult and 2 children (up to 12 years old), but it all depends on the flat you choose.
    • If the total number of adults increases up to 4 people, the amount will increase by 25%.
    • The total number of children (from 5 to 12 years old) must not exceed three people* (*depending on the layout of the selected apartments). In this case, the price will increase by 18%
    • Children up to 5 years old stay free of charge with adults we do not provide extra beds or cots when checking into the apartments will be recalculated.

  • Do you have a hairdryer?

    Да, все квартиры оснащены стационарным феном. Вы можете не беспокоиться об укладке и сушке ваших волос.
  • Does your apartment have a washing machine and ironing facilities?
    Yes, iron and ironing board are present in every apartment.

    Washing machines are not present in all apartments. Please read the description of each very carefully. The description says that there is a washing machine. If there is no mention of a washing machine, the apartment does not have one.
  • We are coming for a week. What kind of entertainment can you recommend?
    Since all our apartments are located in the very center of our beautiful city, you will be able to find all the entertainment on your own. Starting from going to a cafe, to a walk to interesting and iconic places of the city: Medeu High Altitude Skating Rink, Chimbulak and Ak-Bulak ski resorts....

    In addition, we can provide you with tours of unique natural places.
    You can find HERE.

  • Cancellation conditions

    • If the reservation (standard rate) is canceled 10 days or more before the expected day of check-in, the prepaid amount will be refunded in full.
    • If the reservation (standard rate) is canceled at least 5 days in advance, 50% of the paid amount will be refunded.
    • If cancellation is less than 3 days in advance - prepayment will not be refunded.

    • These cancellation terms do not apply if you select the "Non-Refundable" fare or any other promotional fare using the promo code. Since it states different terms and conditions.
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